Dell Dimension 5000 - buy a PC, forget DIY building

With January sales causing a drop in PC prices, I succumbed and bought a new Dell Dimension. It has loads of USB sockets and a network card but the killer feature is that it's probably the quietest PC I've ever bought.

As the fifth Dell bought over fifteen years, I had stopped buying Dells 5 years ago after they sold me one that never went wrong. This Pentium 3 - 550MHz chugged along nicely for months on end. It was rarely switched off. What helped was thar I'd Ghosted the OS partition at its zenith of reliability and once a year I'd refresh the OS - usually this was after some application misbehaved. Over time I added a video card, a hard disc and some memory to take it through the Windows 2000 and XP eras. The XPS T550 was fairly quiet too but for heavy duty jobs like video editing I used a series of self build PCs .

I look back at this era of DIY PC building as my misguided years. Every building project has been frought with assembly, dissassembly and system hiccups. It's best left to people who have a well-stocked workshop and time to kill. Any money saved has to be balanced against what's involved - even if it is easy and educational. In fact a small fortune was spent on quiet PSU's, new fans and silent flower-style heatsink coolers. On one PC alone that came to £150 ($250) . After deducting £150 for a Dell FP monitor, the near-silent Dimension 5000 cost £250. This was Dell number 5. A zealot I've become.


History
No 1: Dell 486 - ran on Windows 3 - reliable - left running for months.
No 2: Dell Pentium I - 133 MHz - Windows 95 - fairly good - ransacked for parts. Heatsink is now a business card holder.
No 3: Dell Pentium II - 266 MHz - Windows 98 - never happy - used as a music server
No 4: Dell Pentium III - 550MHz - Windows 2000 - still going 2005

Online shopping - cuts service to unacceptable levels

Online shopping dissolves half of the hassle of shopping in town - when the object of desire is rarely in stock and thus the goods are hard to find it's plain crazy not to. And then you can choose from all the competition, not just the stuff on show.
And because you can hop from site to site researching details, prices are keen. Prices are keen because there's no shop to pay for, or staff to answer a phone or now in most cases, hardly anyone to deal with an email. The online shopping world is evolving. Who do you think is going to survive? Will it be the shops at the bottom-dollar no-service end of the market ... will these shops win customers as fast as they lose them? Or will it be those with a more blended good price - good service offering ... who will build a loyal following?

If you really want to remove the hassle of buying things online, look for these features:

• There's a phone number where you can sort out problems.
• Delivery charges are fair, for example they go up reasonably with how much you buy or they diminish altogether.
• Offers are what they say they are - not eye-catchers with small print
• Emails are replied to within an hour or so.
• If the item's not in stock, you're given options as to what to do.
• An apology for a messed up order (wrong things delivered) is an apology with money eg a free gift / free delivery next time. In other words the shop guarantees its service as well as it goods
• Copious information on the product and its applications.
• Customers reviews

Duff shops that need to shape up or shut down

• ebuyer.com; dabs.com - offer cut into the bone service; there is no telephone number that answers. For instance what is the point of asking "where's this morining's delivery" when it takes few days to reply to an email . Or see what happens if the item's out of stock.
• neat-ideas.co.uk; simply.co.uk - there is general dimness across the organisation which leads to mistake upon mistake.
• unbeatable.co.uk; hughes.co.uk; dell.co.uk; northerntools.co.uk - slashed prices but delivery charges at their most ridulous

Star players

• maplin.co.uk - has not forgotten it service pledges; if it's in your 'basket' the item isn't removed because it's gone out of stock.
• phones4less.co.uk - home-phones.co.uk - they know their products; they help; they offer solutions
• amazon.co.uk - great website, and they haven't goofed up to reveal anything's not brilliant.
• johnlewis.com; viking-direct.co.uk; diy.com (B&Q) - fantastic ... these are here to sell you stuff well by any means and not cut, cut.
• er.. that's not that many in this list. Your recommendations are welcome